Last reviewed
Effective 2026-07-23
These Terms of Service (“Terms”) govern your access to and use of Riftspire (“we”, “us”, “our”), including our websites, game server hosting, Dash control panel, PRISM stream ingest and routing, and related services collectively referred to as the “Services”. By using the Services, you agree to these Terms. Features that connect to third-party platforms are also subject to the applicable platform's terms and policies.
Agreement
By accessing or using Riftspire, you agree to follow these Terms. If you use Riftspire on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
1. Eligibility
You must be able to form a legally binding agreement to use the Services. If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
2. Accounts
- You are responsible for maintaining the security of your account credentials.
- You must provide accurate account, billing, and contact information.
- You are responsible for activity that occurs under your account.
- You must notify us promptly if you believe your account has been compromised.
3. Services
Riftspire provides infrastructure and software services including game server hosting, control panel access, stream ingest, routing, and related operational tools. We may modify, improve, suspend, or discontinue parts of the Services where necessary for security, maintenance, legal compliance, or business reasons.
4. Acceptable use
You agree not to use the Services to:
5. Customer content
You retain ownership of content you upload, host, configure, stream, or process through the Services. You grant us the limited rights necessary to operate, secure, transmit, store, back up, and support that content as part of providing the Services.
You are responsible for ensuring that your content and use of the Services comply with applicable laws, platform rules, third-party rights, and these Terms.
6. Payments and billing
- Paid Services must be paid for according to the pricing, billing cycle, and checkout terms shown at purchase.
- Fees are generally non-refundable unless required by law or expressly stated otherwise.
- Failure to pay may result in suspension or termination of Services.
- Taxes, payment processing fees, and currency conversion fees may apply.
7. Suspension and termination
We may suspend or terminate access to the Services if you violate these Terms, fail to pay, create security or legal risk, abuse the platform, or use the Services in a way that may harm Riftspire, other users, or third parties.
You may stop using the Services at any time. Some data may be retained for legal, security, billing, or backup purposes as described in our Privacy Policy.
8. Third-party platforms and services
The Services may integrate with streaming, video, social, community, payment, infrastructure, analytics, and other external services. Examples may include YouTube, Twitch, TikTok, Facebook, Discord, Stripe, and infrastructure or monitoring providers. Availability of an integration may change over time.
When you connect or use a third-party service, you authorise Riftspire to exchange the information required to provide the feature and to perform the actions you expressly select. Your use of each third-party service remains subject to that provider's terms, policies, eligibility requirements, technical limits, and account rules. You are responsible for the content, metadata, destinations, visibility choices, schedules, and other settings you submit through Riftspire.
Third-party services are operated independently from Riftspire. We are not responsible for their availability, security, moderation decisions, account restrictions, API changes, or handling of information. Our handling of information received from connected platforms is explained in our Privacy Policy.
YouTube API Services
PRISM uses YouTube API Services when you choose to connect a YouTube account or use YouTube as a streaming destination. By using any Riftspire or PRISM feature that accesses or uses YouTube API Services, you agree to be bound by the YouTube Terms of Service.
Google's handling of information is described in the Google Privacy Policy. Riftspire's access to, use of, sharing of, retention of, and deletion of YouTube information is described in the YouTube API section of our Privacy Policy.
9. Service availability
We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free operation. Maintenance, outages, attacks, provider issues, software bugs, or events outside our control may affect availability.
10. Disclaimers
The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability except where such warranties cannot be excluded by law.
11. Limitation of liability
To the maximum extent permitted by law, Riftspire will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.
12. Indemnity
You agree to defend, indemnify, and hold Riftspire harmless from claims, damages, liabilities, losses, and expenses arising from your use of the Services, your content, your breach of these Terms, or your violation of law or third-party rights.
13. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the effective date. Continued use of the Services after changes take effect means you accept the updated Terms.
14. Privacy
Our Privacy Policy explains how we collect, use, and protect personal information. You can read it here: Privacy Policy.